and therefore have very high expectations as a customer and a very low appreciation of what Australia perceives as an accepted standard of level of service. However, Lenny’s competence and behaviours are those I would consider world class and I wanted you to know that he is definitely an asset to your company and I will be recommending Lenny to as many of my friends and colleagues as I can. If Lenny is the standard you base your company’s bench mark at, then I am confident Private Fleet must be one of this country’s most successful service company.